🪻 velraovo™ Privacy Policy & Personal Information Guide

YOUR INFORMATION · YOUR CHOICES · OUR RESPONSIBILITIES

Your Ideas Belong on Paper. Your Personal Data Deserves Protection. 🪶

Welcome to velraovo™!

A fresh notebook can hold your plans. A colorful pen can bring your ideas to life. And a well-organized desk can make everyday tasks feel a little easier.

But when you shop online, there's something else worth paying attention to: your personal information.

You may share certain details when you browse our stationery collection, place an order, complete checkout, request delivery updates, or contact customer support.

We believe you deserve to understand how that information may be collected, used, disclosed, stored, and protected.

That's what this Privacy Policy is here for.

We'll explain the important details in clear language, without making you solve a puzzle just to understand your privacy choices. 🧩

This policy describes how Zhongshu (Dongguan) Internet Co., Ltd., operating the velraovo™ online store, handles personal information in connection with its store operations, subject to the respective responsibilities of relevant platforms and service providers.

It covers:

• Personal information we may collect

• Shopping and transaction records

• Website and device information

• Cookies and similar technologies

• Purposes for using information

• Service providers and information disclosures

• Advertising and marketing activities

• Information security

• Data retention

• Your privacy rights

• International data processing

• Children's privacy

• Privacy requests and contact information

Let's explore what happens behind the digital checkout — one topic at a time! 🌤️

🏛️ 01 · The Business Responsible for Your Information

A Clear Identity Is the Starting Point

Before discussing cookies, payment records, or privacy requests, it's important to identify the business operating the website.

velraovo™ is owned and operated by Zhongshu (Dongguan) Internet Co., Ltd.

Zhongshu (Dongguan) Internet Co., Ltd. is the legal business entity responsible for operating the velraovo™ online store and for its handling of personal information in connection with those operations, subject to the respective responsibilities of other platforms and service providers.

🏷️ Brand Name

velraovo™

🏢 Legal Operating Company

Zhongshu (Dongguan) Internet Co., Ltd.

👤 Owner

Yang Bing

📍 Registered Business Address

Room 401, Building 1, No. 232 Hongtu Road, Nancheng Subdistrict, Dongguan City, Guangdong Province

🪪 Unified Social Credit Code

91441900MAEFFPGU3L

📮 Customer Support & Privacy Contact

service@velraovo.com

☎️ Contact Number

+86 139 5244 6311

The registered business address identifies the company responsible for operating the store. It does not necessarily identify every location where information is processed or stored.

🧬 02 · Personal Information We May Receive

Different Activities Involve Different Details

Browsing a notebook collection isn't the same as placing an order.

And placing an order isn't the same as contacting support about a missing parcel.

Naturally, the information involved can vary depending on how you interact with our store.

👤 Contact & Identification Information

When you place an order, contact us, or submit certain requests, we may process information such as:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Other information reasonably necessary to complete your request

These details may help us identify orders, communicate with customers, coordinate deliveries, and respond to inquiries.

🛒 Purchase & Transaction Information

When you buy stationery or office supplies through velraovo™, relevant records may include:

• Order number

• Products purchased

• Selected colors, sizes, or variations

• Quantities

• Order value

• Transaction status

• Payment reference information

• Fulfillment status

• Shipping and tracking information

• Return requests

• Refund records

For example, if you ask about a missing pen set, we need enough order information to identify the correct purchase.

Otherwise, we'd be searching for one pen set in a very large digital pencil case! 🖊️

📨 03 · Information You Share With Customer Support

Your Messages Help Us Understand Your Questions

When you contact our customer-support team, we may process the information you voluntarily provide and other information reasonably necessary to address your inquiry.

Depending on the situation, this may include:

💬 Customer Messages

Questions, explanations, or requests submitted through available communication channels.

🧾 Order References

Order numbers and relevant purchase details.

📸 Supporting Photographs

Images of damaged stationery, incorrect products, packaging, or other relevant concerns.

🎞️ Supporting Videos

Short recordings where reasonably useful for understanding a functional product issue.

🚚 Delivery Details

Shipment information needed to investigate a delivery concern.

↩️ Return & Refund Information

Information necessary to review eligible after-sales requests.

⚠️ Please Avoid Sharing Unnecessary Sensitive Details

For ordinary customer-service questions, please do not email:

• Complete payment-card numbers

• Card security codes

• Banking passwords

• Account passwords

• One-time authentication codes

Your order number is helpful.

Your banking password is not. 🔒

Please share only the information reasonably necessary for your request.

🖥️ 04 · What Our Website May Learn From Your Visit

Technical Information Helps Digital Services Function

Depending on the website technologies actually enabled, certain information may be collected automatically when you interact with velraovo™.

This may include:

🌐 Network Information

Internet Protocol addresses and related connection information.

📱 Device Characteristics

Device type, operating-system details, and other relevant technical characteristics.

🧭 Browser Information

Browser type, language settings, and similar technical details.

🍪 Cookie Identifiers

Identifiers associated with cookies or similar technologies.

📄 Website Activity

Pages viewed, navigation activity, and interactions with available store features.

📍 Approximate Location

General location information inferred from technical data, where applicable.

⚙️ Performance Information

Technical information relating to website functionality, errors, and performance.

The exact information involved depends on the services and technologies actually in use.

Such information may help support website functionality, security, analytics, troubleshooting, and usability improvements.

💳 05 · What Happens to Payment-Related Information?

Checkout Information Follows a Different Route

When you complete a purchase, payment processing may involve the e-commerce infrastructure and payment providers available through checkout.

Depending on the transaction, these providers may process information needed to:

• Authorize payment

• Complete the transaction

• Perform fraud-prevention checks

• Maintain relevant transaction records

• Process applicable refunds

velraovo™ may receive limited transaction-related information, such as:

✓ Payment Status

Whether a transaction has been authorized, completed, declined, or refunded.

✓ Transaction Reference

A reference used to identify the relevant payment.

✓ Order Amount

The amount associated with the purchase.

✓ Limited Payment-Method Details

Certain non-sensitive payment information made available by the relevant provider.

Where complete payment-card information is collected, its handling depends on the checkout and payment-provider arrangements.

Please do not send complete payment-card credentials to our support email.

🎯 06 · Why We May Use Personal Information

Information Should Have a Purpose

Personal information may be processed for purposes reasonably connected with operating our online store and supporting your shopping experience.

📦 Order Administration

To confirm purchases, maintain order records, verify relevant transaction details, and coordinate fulfillment.

🚛 Shipping & Delivery

To prepare dispatch information, coordinate transportation, provide tracking updates, and investigate delivery concerns.

📓 Product Assistance

To respond to questions about notebooks, writing instruments, paper accessories, creative materials, and other available products.

↩️ After-Sales Support

To review return requests, product concerns, replacements, and eligible refunds.

🛡️ Fraud Prevention & Security

To help identify suspicious activity, protect transactions, and maintain website security.

📊 Website Improvement

Where appropriate, to understand website interactions, diagnose technical problems, and improve usability.

📨 Transaction Communications

To provide order confirmations, payment notices, shipment updates, and customer-service responses.

📣 Optional Promotional Communications

Where permitted and subject to applicable consent requirements, to communicate relevant product updates, promotions, or store news.

⚖️ Legal & Administrative Requirements

To maintain records, comply with applicable obligations, respond to lawful requests, and manage disputes or legal claims.

Where applicable law requires a legal basis for processing, the relevant basis may include contractual necessity, legal obligations, legitimate interests, or consent, depending on the specific activity.

🍪 07 · A Closer Look at Cookies

Small Digital Tools With Different Jobs

Cookies are small pieces of information that websites may store or access on your device.

They aren't the kind you can enjoy with coffee, unfortunately. ☕

Depending on the technologies actually enabled on velraovo™, cookies and similar tools may serve different purposes.

🛒 Essential Store Functions

Supporting shopping carts, checkout, and basic website functionality.

🧠 Preferences

Remembering certain settings or choices where supported.

📈 Analytics

Helping understand website usage and performance.

🛡️ Security

Supporting fraud prevention and website protection.

📣 Advertising & Measurement

Where enabled, supporting advertising measurement, campaign analysis, or personalized advertising activities.

Can You Manage Cookies?

Depending on your browser and the controls actually provided by our website, you may be able to manage certain cookies or similar technologies.

Options may include browser settings or available website privacy controls.

Where applicable law requires consent before non-essential cookies or similar technologies are used, the relevant consent requirements apply.

Disabling technologies necessary for core shopping functions may affect features such as the cart or checkout.

🧩 08 · Who May Receive Personal Information?

Running an Online Store Can Involve Several Services

A notebook may be one simple product.

But getting that notebook from a product page to your desk can involve multiple systems and service providers.

Depending on the services actually used, personal information may be disclosed to providers supporting:

🛍️ E-Commerce Infrastructure

Website hosting, shopping carts, checkout, and store administration.

💳 Payment Processing

Transaction authorization, payment administration, and related security functions.

📦 Fulfillment Services

Order preparation, packing, and shipment coordination.

🚚 Transportation Partners

Delivery services, tracking, and shipment investigations.

💬 Customer Communications

Handling customer inquiries and relevant order-related messages.

📊 Analytics Services

Understanding website performance and interactions.

🛡️ Security Providers

Supporting fraud prevention, risk assessment, and system protection.

📣 Advertising Technology

Supporting permitted advertising or measurement activities where enabled.

Information may also be disclosed where required by applicable law, valid legal process, or another legally authorized request.

It may be processed where reasonably necessary to establish, exercise, or defend legal claims.

📢 09 · Advertising, Information Sharing & Privacy Choices

Some Privacy Terms Have Special Legal Meanings

Depending on the advertising technologies actually used and the laws applicable to a particular customer, certain disclosures of personal information may be legally classified as a "sale," "sharing," or processing for targeted advertising.

These terms can have specific meanings under privacy laws that differ from everyday usage.

The rights available to you may depend on:

• Your location

• Applicable privacy laws

• Technologies actually enabled

• The types of personal information involved

• The purposes of processing

Where applicable rights are available, you may submit an eligible privacy request using the contact information provided below.

We will review requests according to the relevant legal requirements.

🛒 10 · The E-Commerce Platform & Independent Providers

Different Services May Have Different Responsibilities

velraovo™ uses e-commerce technology to support online shopping.

Relevant platforms and providers may process information associated with:

• Shopping carts

• Checkout

• Order management

• Transaction processing

• Website security

• Fraud prevention

• Fulfillment

• Other enabled store functions

The responsibilities of Zhongshu (Dongguan) Internet Co., Ltd., the e-commerce platform, payment providers, and other service providers may differ depending on the particular processing activity.

Where an independent provider determines how it handles personal information, that provider's own privacy notice may also apply.

🗃️ 11 · How Long Is Information Kept?

Different Records Have Different Purposes

Not every category of personal information needs to be retained for the same length of time.

The appropriate retention period may depend on the nature of the information, the purpose for which it was processed, applicable legal requirements, and legitimate recordkeeping needs.

For example, information may be retained as reasonably necessary for:

🧾 Transaction Records

Accounting, purchase verification, and relevant financial administration.

📦 Order & Delivery History

Fulfillment administration and shipment-related assistance.

💬 Customer Support

Responding to inquiries and maintaining appropriate service records.

↩️ Returns & Refunds

Managing after-sales requests and applicable transaction records.

🛡️ Security

Investigating suspicious activity or relevant security concerns.

⚖️ Legal Obligations

Meeting applicable legal, regulatory, or recordkeeping requirements.

📋 Disputes & Claims

Establishing, exercising, or defending legal claims.

When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements, subject to lawful retention obligations.

🪞 12 · Your Personal Information, Your Available Rights

Understanding What You May Request

Privacy rights vary depending on where you live and which laws apply.

Where applicable, you may have rights concerning personal information associated with your interaction with velraovo™.

🔎 Access

Request information about eligible personal data held about you, where legally available.

✏️ Correction

Request correction of inaccurate or incomplete eligible personal information.

🗑️ Deletion

Request deletion of eligible personal information, subject to lawful exceptions and retention requirements.

📁 Copy or Portability

Request certain information in an available format where applicable law provides that right.

🛑 Objection or Restriction

Object to or request restrictions on certain processing activities where legally available.

🔄 Withdrawal of Consent

Withdraw consent where processing relies on consent and applicable law permits withdrawal.

📣 Advertising-Related Choices

Exercise available rights concerning targeted advertising or qualifying information disclosures.

Not every right applies to every processing activity or jurisdiction.

How to Submit a Privacy Request

Contact:

service@velraovo.com

Please describe the nature of your request.

We may request information reasonably necessary to verify your identity or authority before acting on certain requests.

Eligible requests will be handled according to applicable legal requirements.

💌 13 · Promotional Messages Are a Choice

Want Store Updates? Wonderful. Prefer Fewer Emails? That's Fine Too.

Maybe you'd like to hear about a new journal collection.

Perhaps you're interested in fresh writing tools or seasonal stationery offers.

Or maybe your inbox is already overflowing with unread messages. 📬

We understand.

Where permitted, velraovo™ may send promotional communications concerning available products, collections, or store updates.

If you subscribe to marketing emails, you may use the unsubscribe option included in applicable messages.

You may also contact us regarding communication preferences.

An Important Distinction

Unsubscribing from promotional emails does not necessarily stop essential transaction-related communications.

These may include:

• Order confirmations

• Payment notices

• Processing information

• Shipping updates

• Return and refund communications

• Customer-support responses

Promotional communications and necessary order-related messages serve different purposes.

🛡️ 14 · How We Approach Information Security

Privacy Also Depends on Responsible Protection

Reasonable administrative, organizational, and technical safeguards may be used to reduce risks involving unauthorized access, improper disclosure, unauthorized alteration, loss, and misuse of personal information.

Relevant e-commerce systems and service providers may also play a role in protecting information.

However, no website, network, storage system, or electronic transmission method can guarantee absolute security.

You can also help reduce risk.

🔐 Protect Your Passwords

Keep account credentials private.

🎣 Watch for Suspicious Messages

Be cautious with unexpected emails or messages requesting sensitive information.

🌐 Verify Website Addresses

Check the website address before entering payment information.

📱 Secure Your Devices

Use reasonable device-security practices when shopping online.

🧠 Share Only What Is Necessary

Avoid sending unnecessary personal or sensitive information through support channels.

If you believe information connected with your interaction with velraovo™ may have been compromised, please contact us.

🧒 15 · Children's Personal Information

General Shopping, With Appropriate Boundaries

velraovo™ offers stationery, office supplies, and creative materials through an online store intended for general consumers.

Although some products may be suitable for school-related activities, our online services are not specifically directed toward children.

We do not intend to knowingly collect children's personal information in circumstances prohibited by applicable law.

If you are a parent or guardian and believe a child has submitted personal information requiring review, please contact:

service@velraovo.com

We'll review the concern and take appropriate steps consistent with applicable legal requirements.

🌍 16 · Personal Information May Cross Borders

Digital Services Don't Always Stay in One Country

An online purchase may involve systems and service providers operating in different countries or regions.

Depending on the services involved, personal information may be processed, accessed, transferred, or stored outside the country where you live.

Such activities may involve e-commerce platforms, payment providers, logistics services, technical providers, or other relevant service partners.

Privacy and data-protection requirements can differ between jurisdictions.

Where applicable law requires specific safeguards for international information transfers, the relevant processing arrangements must comply with those requirements.

If you have questions about international information handling, please contact:

service@velraovo.com

🔗 17 · External Websites & Independent Services

Different Websites May Follow Different Rules

Our online store may contain links or integrations involving independent third parties.

Examples may include payment-related services, parcel-tracking websites, integrated tools, or other external resources.

Independent providers may maintain their own privacy notices, terms, security practices, and information-handling procedures.

When you interact directly with another provider, its own policies may apply.

Before sharing personal information with an external service, it's worth reviewing the relevant privacy information.

🔄 18 · Updates to This Privacy Policy

Keeping Information Relevant as Technology Changes

Website functions, store operations, service providers, and applicable privacy requirements may change over time.

We may revise this Privacy Policy when reasonably necessary to reflect changes involving:

• Website functionality

• Store operations

• Analytics tools

• Cookies or similar technologies

• Security arrangements

• Service providers

• Applicable privacy requirements

Updated versions may be published on this page with an appropriate effective or revision date.

Where applicable law requires additional notice or consent concerning a material change, those requirements will apply.

We encourage customers to review the current policy when using our website.

📨 19 · Privacy Questions & Requests

Not Sure Where Your Question Fits? Ask Us.

Perhaps you'd like to know what information is associated with an order.

Maybe your contact details are inaccurate.

You might want to request access to eligible information, update a communication preference, or ask about a privacy concern.

Whatever the reason, please contact our privacy support channel.

🔏 velraovo™ Privacy Contact

Email: service@velraovo.com

Telephone: +86 139 5244 6311

When contacting us, please clearly describe your inquiry.

For security reasons, we may need to verify your identity or authority before providing, correcting, deleting, or otherwise acting on certain personal information.

Requests will be handled according to applicable legal requirements.

🪪 20 · Official Business & Privacy Information

Know the Company Behind Your Online Store

For transparency and easy reference, the following information identifies the legal entity operating velraovo™.

🏷️ Brand Name

velraovo™

🏢 Legal Operating Company

Zhongshu (Dongguan) Internet Co., Ltd.

👤 Owner

Yang Bing

📍 Registered Business Address

Room 401, Building 1, No. 232 Hongtu Road, Nancheng Subdistrict, Dongguan City, Guangdong Province

🪪 Unified Social Credit Code

91441900MAEFFPGU3L

📮 Customer Support & Privacy Email

service@velraovo.com

☎️ Contact Number

+86 139 5244 6311

Brand & Legal Entity Relationship

velraovo™ is owned and operated by Zhongshu (Dongguan) Internet Co., Ltd.

Zhongshu (Dongguan) Internet Co., Ltd. is the legal business entity responsible for operating the velraovo™ online store.

🌷 21 · A Final Word About Your Privacy

Create Freely. Shop Thoughtfully. Stay Informed.

Your notebook may hold personal reflections.

Your planner may contain important dates.

Your favorite pen may help you capture ideas worth remembering.

And your online shopping information deserves thoughtful handling too.

At velraovo™, we believe customers should be able to understand what personal information may be involved in their shopping experience and what choices may be available under applicable law.

Our approach is built around a few practical principles.

🪪 KNOW THE BUSINESS

Understand which company operates the store.

🧬 UNDERSTAND THE INFORMATION

Learn what personal data may be involved.

🎯 KNOW THE PURPOSE

Understand why information may be processed.

🍪 REVIEW YOUR COOKIE OPTIONS

Use available privacy controls where applicable.

🪞 UNDERSTAND YOUR RIGHTS

Know which privacy requests may be available.

🔐 PROTECT SENSITIVE DETAILS

Keep passwords and authentication credentials private.

💌 ASK QUESTIONS

Contact us when something isn't clear.

Thank you for visiting velraovo™.

Here's to fresh ideas, organized spaces, and a more informed online shopping experience.

velraovo™ — Thoughtful Stationery. Clear Choices. Everyday Inspiration. ✨

Privacy & Customer Support: service@velraovo.com

Telephone: +86 139 5244 6311

Owned and operated by Zhongshu (Dongguan) Internet Co., Ltd.